How do I place an order on the website?

Placing an order on our website is a simple and intuitive process that allows you to purchase the products you want in just a few steps. This support article will guide you step-by-step through each step of the process, ensuring that your experience is pleasant and hassle-free.

Step 1: Accessing the website

The first step to placing an order on our site is to go to the main page. Open your browser and type our URL www.alessandrodesign.ro in the search bar. 

Step 2: Browsing the site

Once you have reached the main page, you can explore our product categories using the main menu. Here you'll find options like "Decorations," "Lighting Fixtures," "Home & Garden," and more. Click on the desired category to access the products available in that category.

Step 3: Choosing the desired product

Within the categories, you will find a varied list of products. You can refine your results using the available filter options, such as size, color or price. Browse the products and click on the product that catches your eye to learn more about it.

 

Step 4: Adding the product to the shopping cart

On the product page, you will find additional information about it, such as description, images and specifications. If you are convinced that this is the product you want, select the available options, such as size or quantity, and click the "Add to Cart" button to add the product to your shopping cart.

Step 5: Checking out the shopping cart

To check and manage the contents of your shopping cart, click the shopping cart icon in the upper right corner of the page. Here you will see all added products and their corresponding quantities. If you want to change the quantity or remove a product, you can do so in this section.

Step 6: Complete the order

After you have checked the contents of the shopping basket, click the "View shopping basket" button to proceed to the checkout stage. You will be guided through a few additional steps where you will provide your shipping information and select your preferred payment method. Make sure you provide all the necessary details and check the information entered carefully. For legal entities, additional billing details need to be added. This option can be found on the following page after pressing the "order completion" button by checking the "I want to enter other billing data" box.

Step 7: Sending the Order

After completing the checkout process, you will receive a confirmation page that will display your order details. You will also receive a confirmation email that will contain additional information about your order. This will include your order number, product list, delivery information and contact details.

Placing an order on our site is a simple and quick process that provides you with a convenient and pleasant shopping experience. Follow our step-by-step guide and you'll be able to purchase the products you want in just a few minutes. If you encounter any difficulties or have additional questions, our customer support team is always available to help. Thank you for choosing to buy from Alessandro Design.

*Products can also be picked up from our showroom located in Bd. Voluntari no. 108bis, Volunteers, Ilfov.