National Delivery

Our delivery policy for the online store is designed to ensure that the desired products reach you in the shortest possible time and in perfect condition. We want to provide you with a pleasant and hassle-free experience, so we have implemented the following policies and procedures:

1. Delivery throughout Romania: We ensure that we can deliver our products throughout the country to meet your online shopping needs. Regardless of your location, you can place an order and we will deliver the products to you wherever you want.

2. Delivery cost: For each order placed, a delivery fee of 21.99 lei is charged. However, for orders with a total value greater than 400 lei, you benefit from free shipping. This means you can save money and get free shipping on larger orders.

3. Delivery in several separate packages: In some cases, orders may require delivery in several separate packages. This may be necessary due to the different delivery type for the products in the order. If the total value of these orders does not exceed 400 lei, the shipping fee will be charged for each individual order. 

4. The courier used for delivery is DPD: To ensure that your products arrive safely and in the shortest possible time, we collaborate with the DPD courier service.

5. Estimated delivery time: After receiving the order, the estimated delivery time is 1-3 working days from the date of invoice and confirmation of stocks in the warehouse. This includes order processing, product packaging and delivery via DPD courier.

6. Product reservation: Please note that the product reservation is not done automatically once the order is placed. This is due to the risk of some products being damaged during warehouse handling. However, we assure you that we will do our best to ensure the availability of the ordered products and deliver them as soon as possible.

7. The maximum delivery time: In exceptional situations, when the products are not available in stock, the maximum delivery time can reach 30 days. If within this period it is not possible to bring the products into stock and honor the order, it will be canceled automatically. If this happens, you will be notified promptly and given the opportunity to choose alternatives or receive a refund of the amount paid.

8. Products marked as pre-order: Some products are in the supplier's stock and must be confirmed with the supplier before dispatch. Confirmation with the supplier may increase the normal delivery time from 1-3 working days to 2-5 working days. We strive to keep you updated with up-to-date information on availability and delivery times for products marked as pre-order.

9. Products from other suppliers in the European Union: In order to offer you a varied range of products, some of the items available in our store come from suppliers in other countries in the European Union. These products are marked with an estimated delivery time of 5-10 working days. The longer lead time is due to the international import and logistics process required to ensure the safe and prompt delivery of these products.

Please note that we make every effort to meet the stated delivery times and provide you with the best service. If delays or other unexpected problems occur, we will inform you promptly and make every effort to remedy the situation.

For any other questions or clarifications, we are at your disposal at phone number 0215557252 or through the WhatsApp application at 0723029676.