Receiving broken products

What to do if you receive products damaged in transit - Reporting period: 72 hours

Despite all precautions taken during the delivery process, it is possible that you may occasionally receive damaged products as a result of shipping. In this article, we will give you a simple guide on how to handle the situation and how to report damaged products within 72 hours of receiving your package.
1. Immediately check the status of the package:

Upon receipt of the package, examine it carefully for any visible signs of damage. Check the outer packaging and make sure there are no dents, scratches or any other obvious signs of impact. If you notice such problems, immediately make a note of this in the delivery documents or ask the courier to certify the condition of the package.

2. Document the damaged products in detail:

In order to report damaged products, it is essential that you document each affected product in detail. Photograph or film each individual product, carefully highlighting damaged areas, scratches, cracks or other defects. Make sure you have clear pictures and that they are relevant enough to illustrate the condition in which you received the products.

3. Contact customer support immediately:
After documenting the damaged products, please contact our store's customer service within 72 hours of receiving the package. Provide them with all relevant information, such as the order number, a detailed description of the damage, and attach any pictures or videos you have taken. It is preferable for such situations to contact us through the WhatsApp application at +40723029676.

5. Follow the return and damaged product reporting policies:

Follow our guide and policies on returning and reporting damaged products. This information can be found on our website in the Terms and Conditions section. Make sure you understand the terms, conditions and steps required to get a replacement or refund for the affected products.

If you receive products damaged in transit, act quickly and within 72 hours to report the situation to our customer service. Document the affected products in detail and provide them with the necessary information to solve the problem. Our team will work closely with you to provide a suitable solution and ensure that you receive the desired products in perfect condition.