Return Alessandro Design: What You Should Know

1. Deadline for Returns

 

The return policy specifies the period within which you can return a product. Usually, this term varies between 14 and 30 days after receiving the order. It is important that you read this information to ensure that you are in compliance with the requirements of the online store.

The shop Alessandro Design offers customers the opportunity to return a product within 30 days of its purchase, thus supporting buyers.

 

How can you return a product purchased online from our shop?

1. Let us know: either give us a phone call, or write to us at the email address or directly on WhatsApp of the phone numbers mentioned on the website, to request the return of the respective product.

2. Pack the product so that it reaches us whole: either use the box it came in, or pack it in another box that allows the product to be safely transported back to our warehouse. That's why it's good to carefully unpack the product and keep the packaging it came in until you make sure it's the desired product. Although it would be ideal to keep the packaging at least until the warranty expires: you never know, good care passes bad danger, as the saying goes:)!

3. We will take care of the rest, we will ask the courier company to pick up the product from the address specified by you in the return request. Usually, an employee of the courier company will reach you in no more than 24 hours from the request made. From the moment the product is picked up at your place, as soon as it arrives back at our warehouse, we will return the money to the account specified in the return request.

Summary: Request the return, either by phone or by e-mail or whatsapp. Pack the product accordingly. Wait for the courier to come. The money will enter the indicated account in the shortest time!

 

2. Condition of the Returned Product

 

In general, the product must be returned in the same condition in which it was delivered - new and unused, with all original tags and packaging intact. The return policy may include specifications regarding the condition of the product and any accessories or gifts that must accompany the return. For any kind of confusion, our support team will be at your disposal, so don't hesitate to ask questions to clarify any confusion:)

ATTENTION! If you have ordered several products of the same type, do not unseal them all, if you do not like the first one or it does not correspond in any way to your requirements and/or expectations! Because the return of a single unsealed product is allowed, in the situation where several products of the same type were ordered.

 

 

3. Transportation Costs

 

Another important aspect of the return policy is who bears the shipping costs. In some cases, the online store may pay the return costs, while in others, they may be borne by the buyer. Normally, Romanian law obliges the seller to pay the return costs, provided that the return takes place within 14 days of the purchase.

Because we value our customers, we have extended the free return period to 30 days!

 

 

4. Exceptions

 

In some cases, certain products, such as personalized or personal care products, may not be eligible for return. The returns policy may also include information on how to deal with undelivered or mis-delivered products. That's why we advise you that before any online purchase, take a look at the return policy of the online store where you want to make the purchases.

As far as your right of return is concerned, Alessandro Design is already one step further than it would be legally obliged - and with us we assure you that you can find the whole agreement! Because we want to be a reliable friend of every customer who crosses our threshold, both virtually and in showroomours!

 

4. Undelivered products Alessandro Design

 

Although we do our best to excel in relation to each individual client, sometimes mistakes can happen. Thus, if due to a regrettable error a product ordered on the Alessandro Design shop does not reach you, or a completely different product arrives, do not panic! Here's how to solve this unpleasant situation in a few simple steps:

1. Alessandro Design products ordered on the online shop usually reach the customer within 48 hours of placing the order. The exception is the very busy periods of the year - Black Friday, December, Easter Eve - when the delivery time may increase as a result of the congestion of courier services.

2. Therefore, if within 48 hours a product has not reached you, or the order has arrived incomplete:

- call us or write to us on whatsapp or e-mail - we will need a name and a phone number to identify you in the system.

- we can quickly check the situation in the warehouse, then get back to you and inform you about the status of the order - if it is delayed, or about sending the product/products missing or sent in error. In 24 hours from notification, as a rule, you will have the missing products at your door.

 

Finally, we would like to remind you that it is your right as a customer to request the return of a product within 14 days, but we at Alessandro Design have extended this period to 30 days from the purchase!

Do not panic if a product is missing from the package - our error rate is very low, but not zero - we are still human, and as such we can make mistakes. Let us know and be sure that we are with you!