What is the delivery time?

- The delivery time is 1-3 working days.
- In the case of type products 'pre-order', the term can be of 2-4 working days.
- Products in external warehouses (outside Romania) have a term of 4-9 working days.

Orders placed by the hour 12, for which there is stock, will usually be delivered to the courier on the same day. Over 80% of the parcels handed over to the courier service are delivered the next day.

This information is also available on the product page, where the estimated delivery date is displayed.

How can I track my order?

Once the order is confirmed, you will receive a link by e-mail where you can view the status of your order. On that page you can follow the status of your shipment by pressing the button "Parcel Tracking". If this button is not visible, then your order has not yet been delivered to the courier service.

After handing over the parcels to the courier, you will receive both the number in another e-mail the AWB as well as the tracking link of the courier who will handle the delivery of your order.

Delivery via easyBox

Certain Alessandro Design products can also be delivered via easyBox, depending on their size. The products for which this option is available are explicitly marked on the product page with the following badge:

Available through easyBox

Attention: Currently, only orders with 1 single product.

What is the delivery policy?

1. Delivery throughout Romania:

• The cost of delivery is 21.99 lei for each order
• Orders with a total value greater than 400 lei get free shipping
• For orders that require delivery in several separate packages, due to the different delivery type for the products in the order, the shipping fee is charged for each order separately, if the values of these orders do not exceed 400 lei.

2. Delivery to Bulgaria and Hungary:

• The cost of delivery is 35.99 lei

3. Delivery to Greece, Czech Republic, Poland, Slovakia, Slovenia, Croatia:

• The cost of delivery is 45.99 lei

4. The courier used for delivery is DPD or SameDay.

• After taking the order, the estimated delivery time is 1-3 working days from the date of the invoice and the confirmation of stocks in the warehouse.
• The product is not automatically reserved when the order is placed, as there is a risk that some products may be damaged during handling in the warehouse.
• In exceptional situations, when the products are not available in stock, the maximum delivery time may reach 30 days. If within this period it is not possible to bring the products into stock and honor the order, it will be canceled automatically.

5. Products from other suppliers in the European Union:

• Some products available in our store come from suppliers from other countries in the European Union
• The longer lead time is due to the international import and logistics process required to ensure the safe and prompt delivery of these products.
• These products are marked with an estimated delivery time of 5-10 working days (visible on the product page)

Please note that we make every effort to meet the stated delivery times and provide you with the best service. If delays or other unexpected problems occur, we will inform you promptly and make every effort to remedy the situation.

For any other questions or clarifications, we are at your disposal at the phone number 0215557252 or via whatsapp at 0723029676.

How do I change delivery dates?

You can change the delivery dates by the following means:

• For AWBs delivered by According to, you will receive an SMS with the link of your shipment. Accessing the shipment page, you have the option to modify the delivery dates.
• For AWBs delivered by SameDay, you can access the application "SAMEDAY App" where you can change the delivery dates or reschedule the delivery
• You can contact us by phone at the support number 021.555.7252 or on WhatsApp at 0723.029.676 and an Alessandro Design representative will update the delivery dates of your order.

What is an AWB?

In a package, you will find important documents that you should check. The most obvious of these is AWB (Air Waybill), which is attached ON the parcel, on the outside. The AWB is an essential document that contains information about the carriage of the parcel, such as details of the sender, consignee, contents of the parcel and delivery instructions. It serves as proof of the contract of carriage and allows you to track the status of the package using the AWB number and associated tracking codes. In addition, there may also be a general instruction manual, which provides additional information about the products or services in the package and may be helpful in the process of use.