GUARANTEE
What is the warranty period?
Product warranty period:
Alessandro Design products have a 24-month warranty for individuals and 12 months for legal entities. Resealed products have a warranty period of only 12 months. Certain products may have a shorter warranty period depending on the average duration of use of the product.
Read the full article!
How is the guarantee implemented?
Steps for sending under warranty:
To send a product under warranty you must follow a few simple steps:- Disconnect the product from the power supply or from the water supply in the case of sanitary taps (ask a professional for help)
- Disassemble the product exactly as it arrived when purchased
- Pack the product in the original box or in a hard cardboard box and secure with bubble wrap or newspapers or magazines.
- Contact customer service and report your problem (have your order number or phone number ready)
Contact:
Whatsapp: 0723029676
Phone: 0215557252
Email: contact@alessandrodesign.ro
For more details regarding the warranty return procedure, please also read the article below.