Warranty general terms
Shari
Warranty Guide for Products Purchased from Our Online Store
We are glad that you have chosen to purchase products from our online store and we want to ensure that you have a pleasant and worry-free experience. In this support article, we will discuss the warranty period of the purchased products and what you should do if you encounter problems or malfunctions.
Warranty period:
Each product purchased from our online store comes with a specific warranty period, which may vary depending on the product type and manufacturer. To check the exact warranty duration for your product, please refer to the documentation provided with the product or visit our warranty information page.
Lighting fixtures, sanitary faucets and electronic products come with a 24-month warranty for individuals, 12 months for legal entities and 12 months for both categories if the products are second-hand goods (resealed).
What does the warranty cover:
The warranty generally covers manufacturing defects and malfunctions of the product under normal use. This includes free repair or replacement of the product if it is found to be defective or does not function as specified in the product description.
If you send a product and it is not defective, meaning it is functional, a fee will be charged, this will cover the cost of shipping.
How to benefit from the warranty: